Cancellation, Return & Refund Policy

Last Updated: 12 September 2026

At Glanut, we take care to ensure that your dry fruits and nuts reach you in good condition. If there is an issue with your order, please contact us and we will review it as quickly as possible.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched.

Once an order has been packed or dispatched, cancellation may not be possible.

To request a cancellation, contact our customer support team with your Order ID and registered mobile number or email address.

If an eligible prepaid order is successfully cancelled, the refund will be processed to the original payment method.

2. Returns

As Glanut sells food products, we generally do not accept returns or exchanges for:

• Change of mind
• Taste or personal preference
• Products that have been opened or consumed
• Incorrect products ordered by the customer
• Products stored or handled improperly after delivery

However, we will review requests involving products that arrive damaged, defective, expired, incorrect or with compromised/tampered packaging.

3. Damaged or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Different from the product you ordered
• Expired at the time of delivery
• Delivered with opened, leaking or tampered packaging
• Missing from your order

Please contact us within 48 hours of delivery.

To help us verify the issue, please provide:

Your Order ID, photographs/videos of the product, photographs of the outer packaging and a brief description of the issue.

Please keep the affected product and its original packaging until our team completes the review.

4. Refund Eligibility

After receiving your request, our team will review the information provided.

If your request is approved, depending on the situation, we may offer an appropriate replacement or refund.

Submitting a request does not automatically guarantee a refund. Eligibility will depend on the nature of the issue and the information provided, subject to applicable consumer rights.

5. Refund Processing

For approved refunds, the amount will be refunded to the original payment method used for the purchase.

We aim to initiate approved refunds within 5–7 business days.

After the refund is initiated, the time taken for the amount to appear in your account may depend on your bank, UPI provider, card issuer or payment provider.

6. Failed or Duplicate Payments

If your payment has been deducted but the order was not successfully created, please contact us with your payment or transaction details.

We will verify the transaction with our payment provider and assist with the appropriate resolution.

If you have been charged more than once for the same successful order, please contact us so that the duplicate transaction can be reviewed.

7. Orders Not Delivered

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We will verify the delivery status with our courier partner before determining the appropriate resolution.

For shipments returned to us because of an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts, refund or reshipment eligibility will be reviewed based on the circumstances.

8. Refunds for Cancelled Orders

If Glanut cancels a prepaid order because the product is unavailable, we cannot fulfil the order, or another operational issue prevents fulfilment, the eligible amount paid will be refunded to the original payment method.

9. Contact Us

For cancellations, damaged products, incorrect orders or refund-related queries, please contact:

Glanut
Email: Support@glanut.in

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

When contacting us about an order, please include your Order ID so we can locate the purchase faster.