Privacy Policy

Last Updated: 12 September 2026

At Glanut, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit or shop on Glanut.in, how we use it, and when it may be shared with service providers.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with Glanut, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase information
• Payment and transaction information
• IP address
• Device and browser information
• Website activity and interactions
• Customer support communications

We collect only the information reasonably required to operate our website, process orders, provide customer support and improve our services.

2. Payment Information

Payments made through Glanut.in are processed using authorised third-party payment service providers.

Depending on the payment method selected, the payment provider may collect information required to complete your transaction.

Glanut does not directly store your complete credit card, debit card, UPI PIN or internet banking credentials.

Payment providers process payment information according to their own security and privacy practices.

3. How We Use Your Information

We may use your information to:

• Process and confirm orders
• Collect and verify payments
• Pack, ship and deliver orders
• Send order and delivery updates
• Provide customer support
• Process cancellations, replacements and refunds
• Prevent fraudulent or unauthorised transactions
• Improve our website, products and customer experience
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

Where permitted, we may also use your contact information to send you information about Glanut products, offers or promotions.

4. Marketing Communications

If you choose to receive promotional communications from Glanut, we may contact you through channels such as email, SMS or WhatsApp, where applicable.

You can unsubscribe or opt out of marketing communications using the available unsubscribe option or by contacting us.

Opting out of promotional messages will not prevent us from sending essential communications relating to your orders, payments, deliveries or customer support requests.

5. Cookies and Website Analytics

Glanut.in may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the shopping experience.

We may also use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.

Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect how parts of the website function.

6. How We Share Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with service providers that help us operate our business, including:

• Ecommerce platform providers
• Payment service providers
• Courier and logistics partners
• Technology and website service providers
• Analytics and marketing service providers
• Customer communication providers
• Professional or regulatory authorities where legally required

We aim to share only the information reasonably necessary for the relevant service.

For example, your name, address and phone number may need to be shared with a courier partner to deliver your order. Apparently the parcel has not yet developed the ability to locate customers through intuition.

7. Shopify

Our online store is operated using Shopify.

Shopify may process certain information necessary to provide ecommerce services and operate our online store. Shopify's handling of personal information is governed by its applicable privacy practices.

8. Data Security

We take reasonable measures to protect customer information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their account, device and payment information.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer service
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Meet applicable legal or regulatory requirements

When information is no longer required, it may be deleted, anonymised or securely retained as required by applicable law.

10. Your Choices and Rights

Subject to applicable law, you may contact us regarding your personal information, including requests to access, correct or update your information, withdraw applicable consent, or raise a privacy-related concern.

Certain information may need to be retained where required for legal, accounting, fraud-prevention or transaction-record purposes.

11. Children's Privacy

Glanut's website and products are intended for general customers and are not designed to knowingly collect personal information directly from children without appropriate authorisation where required.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Glanut is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable requirements.

The latest version will be published on this page with an updated date.

14. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Glanut
Email: Support@Glanut.in

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM