Shipping & Delivery Policy

Last Updated: 12 September 2026

At Glanut, we aim to deliver your favourite dry fruits and nuts safely and as quickly as possible. Please review the information below before placing your order.

1. Delivery Locations

We deliver to serviceable locations across India.

Delivery availability depends on your PIN code and the availability of our courier partners. Some locations may not be serviceable at all times.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays or during high-volume periods may require additional processing time.

3. Estimated Delivery Time

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location and courier serviceability.

Delivery timelines shown on the website or communicated after placing an order are estimates and may vary.

Same-Day / Next-Day Delivery

Where available, Glanut may offer same-day or next-day delivery in selected serviceable locations.

This service is not available for every PIN code. Eligibility depends on the customer's delivery location, order time, stock availability and delivery-partner availability.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your payment.

Free shipping may be available on selected orders, products, locations or promotional offers.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp or another available communication channel.

Tracking updates are provided by our delivery partners and may occasionally take time to update.

6. Delivery Delays

Although we try to deliver orders within the estimated timeline, delays may occur due to circumstances such as:

• High order volumes
• Courier or logistics delays
• Weather conditions
• Public holidays
• Incorrect or incomplete delivery details
• Remote or restricted delivery locations
• Events outside our reasonable control

If your order is significantly delayed, please contact our customer support team with your Order ID.

7. Incorrect or Incomplete Address

Customers are responsible for providing the correct name, phone number, address, landmark and PIN code while placing an order.

If you notice an error in your delivery information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to modify the delivery address.

8. Failed Delivery

Our delivery partner may attempt to contact you if they are unable to complete the delivery.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, unsuccessful delivery attempts or another customer-related reason, the shipment may be returned to us.

Any refund or reshipment in such cases will be handled according to the circumstances and our applicable Cancellation & Refund Policy.

9. Damaged or Tampered Package

Please check the package when you receive it.

If the package appears open, severely damaged or tampered with, we recommend refusing the delivery where possible.

If you discover an issue after accepting the package, contact Glanut customer support within 48 hours of delivery and provide:

Order ID, description of the issue, and clear photographs or video of the outer packaging and affected product.

We will review the issue and provide an appropriate resolution according to our Cancellation & Refund Policy.

10. Contact Us

For questions regarding shipping, tracking or delivery, please contact:

Glanut
Email: Support@glanut.in

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM